Refund Policy

1. Refund Policy

To protect user rights, the platform supports refunds in most cases, allowing users to request refunds for points or purchases based on actual circumstances. Our goal is to make the refund process simple, fair, and user-friendly.

1.2 Refundable Situations (examples):

• Technical or system issues that prevent points from being used as intended;
• Points not received after completing a successful payment;
• Platform defects, malfunctions, or errors that prevent normal usage.

1.3 Non-Refundable Situations (exceptions):

• Use of cheats, hacks, bots, or unauthorized third-party software causing points or gameplay issues;
• Malicious or abusive exploitation of the platform or points system;
• Losses resulting from violations of the Terms or improper user actions.

1.4 Refund Request Process:

We strive to make refunds simple and convenient. To request a refund, simply send an email to: billing@lightgamepark.com. Include your account information, order number, and a brief description of the issue. We will review the request and respond promptly.

For any questions or concerns about refunds, points, or platform use, feel free to contact us at any time. Our support team is ready to assist you and ensure your experience is smooth and fair.